Job Description

Senior Testing and Change Management Consultant

Location: Omaha, NE (Onsite – 5 Days a week)

Position Summary

The Senior Testing and Change Management Consultant is an onsite contractor role supporting high-priority solution delivery through structured testing, change management, release planning, and customer-facing cutover execution. This role partners closely with business stakeholders and cross-functional teams to develop comprehensive test plans, prepare users for change, and ensure releases are delivered with minimal disruption. The ideal candidate brings senior-level experience in testing and change management within customer support or service-oriented environments where customer experience, operational continuity, and implementation readiness are critical.

Responsibilities

• Develop, manage, and maintain comprehensive test plans that support successful solution delivery and business readiness.
• Partner closely with business stakeholders to understand requirements, align testing activities, and ensure solutions meet business needs.
• Lead and coordinate testing efforts across project phases, including planning, execution, tracking, defect management, and stakeholder reporting.
• Support change management activities, including stakeholder communications, training coordination, change impact assessments, and organizational readiness planning.
• Create and execute release and deployment plans that reduce business disruption and support seamless adoption.
• Plan and manage customer-facing cutovers, ensuring operational teams, support teams, business users, and technology partners are aligned and prepared.
• Coordinate cross-functional teams throughout testing, deployment, cutover, and post-release support activities.
• Identify and mitigate implementation risks related to testing gaps, user readiness, business continuity, customer experience, and operational impact.
• Facilitate readiness checkpoints, status meetings, go/no-go discussions, and post-implementation reviews.
• Communicate clearly with stakeholders at all levels to keep teams informed, aligned, and accountable.
• Support adoption by ensuring training, communications, support materials, and transition activities are delivered on time.
• Maintain focus on customer experience and service continuity throughout the change, release, and deployment lifecycle.

Qualifications

• 7–15 years of relevant experience in testing, change management, release management, deployment coordination, or related solution delivery roles.
• Strong experience developing and managing comprehensive test plans in complex business or technology environments.
• Demonstrated ability to partner with business stakeholders to support successful solution delivery.
• Experience leading change management activities, including stakeholder communications, training coordination, and organizational readiness planning.
• Experience creating and executing release, deployment, and cutover plans that minimize business disruption.
• Proven experience planning and managing customer-facing cutovers, including cross-functional coordination and implementation risk mitigation.
• Strong background in defect tracking, test execution management, issue resolution, and readiness reporting.
• Preferred experience in customer support, customer service, contact center, or other service-oriented environments.
• Strong understanding of how system, process, or operational changes can impact customer experience and business continuity.
• Excellent communication, facilitation, and stakeholder management skills.
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
• Ability to work onsite and collaborate effectively with project teams, business users, and leadership.

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