Job Description
We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration.
Responsibilities:
• Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.
• Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.
• Build and update reports and dashboards within Salesforce to help teams access meaningful business information.
• Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.
• Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.
• Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.
• Track support requests through resolution while maintaining clear communication with end users throughout the process.
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